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25/04 Karishma Sharma
HR Executive at Software Suggest

Views:29 Applications:16 Rec. Actions:Recruiter Actions:0

SoftwareSuggest - Executive - Customer Success (1-3 yrs)

Anywhere in India/Multiple Locations Job Code: 210142

Appitsimple is an all-remote organization with a team of 150+ members. With over 300 customers of SoftwareSuggest and 2000+ customers of CallHippo, AppItSimple has a dominant presence over the globe.

URL: https://appitsimple.com/about

Check: SoftwareSuggest: https://www.softwaresuggest.com/

Established in 2014, SoftwareSuggest helps discover top Business Software & Service Providers. It just so happens to be the largest privately-held platform of its kind in India and the fastest-growing one.

Here, at Software Suggest, we list, review, compare and provide free consultations for business software and services. Our goal is to match your business needs with the right software.

- Monthly traffic of over 300000 unique visitors

- 12794 software listed across 425 categories

- 357,551 businesses (and counting!) have used Software Suggest to find the perfect software for their exact requirements.

Appitsimple prides itself on a flexible work environment that empowers employees to be key decision-makers to grow personally and professionally. The company strives to develop leaders through an active mentoring program and skill development initiatives. An inclusive workplace, Appitsimple encourages freedom, and independent thinking and aims to create thought leaders in the business ecosystem.

Exp- 6 months-2 yr

Job description : 

- Develop and manage client portfolios

- Sustain business growth and profitability by maximizing value

- Analyze customer data to improve customer experience.

- Hold product demonstrations for customers.

- Responsible for managing renewals.

- Improve onboarding processes.

- Evaluate and improve tutorials and other communication infrastructure.

- Responsible for generating revenue through dropped customers

- Maximize revenue through up-selling.

- Mediate between clients and the organization.

- Handle and resolve customer requests and complaints.

- Minimize customer churn.

- Aid in product design and product development.

Requirements:

- Highly organized and able to multi-task.

- Self-driven and proactive nature.

- Excellent communication and interpersonal skills.

- Demonstrate leadership qualities.

- High computer literacy and ability to learn new software.

- Knowledge of customer success processes.

- Experience in document creation.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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