Associate Consultant at Bask HR
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Social Media Supervisor - eCommerce (1-9 yrs)
- Provide world class customer support through emails, Handle Social Media Escalations when someone reports on Facebook/Twitter regarding an incident where their safety was compromised.
- Customer Listening and monitoring the social media platforms oi the company,Online Reputation Management.
- Work on critical safety incidents reported.
- Collaborate with stakeholders and work towards any solution ideal for the incident.
- Look into data on a WoW basis to check for trends and help in improving the support we provide for our riders and driver partners.
- Handle ECR clients who were on the receiving end of a driver partners wrong behaviour.
- Help in improving processes so we always optimize for better customer experience. This involves communicating with high value clients and eye to retention in times of problems for the clients and companies
- Contribute to building the team and the organization for long term success
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