Company Overview:

Sana Search International (SSI), founded in 2019, is headquartered in South Delhi with branches across metros and tier-2 cities. Our dedicated team of 30 members specializes in identifying top talents for clients across IT and Non-IT sectors. We provide a comprehensive array of recruiting solutions for various industries, working tirelessly to add value to our clients and organization through strong networks and exemplary communication skills. Visit us at https://www.sanasearchinternational.com/.

Job Overview:

We are seeking a highly motivated and skilled Social Media Advisor for the Chat Process. This is a Full-Time, Junior position located in Gurgaon. The ideal candidate should have between 1 to 3 years of relevant work experience. The role demands proficiency in customer service, chat support, and crafting social media communications.

Qualifications and Skills:

- Customer service (Mandatory skill) - Exceptional ability to handle customer queries and concerns effectively through chat.

- Chat support (Mandatory skill) - Proven track record of managing chat support systems, offering timely and accurate responses.

- Social Media Communications (Mandatory skill) - Expertise in fostering brand messages and engagement through social media platforms.

- Social media management - Knowledgeable in managing various social media accounts to maintain brand consistency.

- Problem-solving - Strong analytical skills to quickly resolve customer issues and improve service processes.

- Communication skills - Excellent verbal and written communication abilities to articulate responses clearly and persuasively.

- Social Media Marketing - Experience in creating and executing social media campaigns to enhance brand awareness.

- Social Media Optimization (SMO) - Skilled in implementing strategies to improve the visibility and reach of social media content.

Roles and Responsibilities:

- Provide real-time chat support to address customer queries and concerns effectively.

- Develop and maintain professional and engaging social media communications.

- Manage and monitor the company's social media accounts, ensuring timely updates and responses.

- Collaborate with the marketing team to generate social media content that aligns with the company's brand and strategy.

- Analyze customer feedback and social media metrics to improve service quality and customer satisfaction.

- Identify trends and insights to optimize the social media communication process.

- Ensure the smooth operation of chat support software and systems.

- Maintain a high level of professionalism and empathy in all customer interactions.

- Gurgaon Social Media Advisor

- Handle queries that come via social media through chat and email

- Mandate 1 years exp required on Google Adwords

- 24/7 shifts

- Salary upto 7lpa

- Excellent comm skills required.