Chief Marketing Officer at SmartReach.io
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SmartReach.io - Manager - Customer Success (1-8 yrs)
Customer Success Specialist/Manager
About SmartReach.io :
We are building software to make business teams more smart, agile and productive. Our first product, SmartReach.io, helps business/growth teams automate email outreach and follow-ups, so they can spend more time on finding prospects, converting those, and hitting their quotas.
It's an exciting time at SmartReach. We are growing fast in the rapidly-evolving sales automation space and have an ambitious core management team that focuses deeply on overall productivity.
What you'll do in this role :
We are looking for talent with the right mix of compassion, and communication skills, to get the job done. You will be responsible for managing :
- Customer/Leads Support
- Customer onboarding (giving a demo) & retention
- Upselling, and cross-selling
- Increase conversion and manage leads
- Suggest improvements to product and reduce repetitive support requests
You must be a self-starter and comfortable wearing multiple hats in a highly dynamic environment. You will report directly to the Head of Marketing.
Where do we operate from and where are our customers based?
We're a fully-remote team. Our customers are spread all over the globe with a majority in the United States, United Kingdom, India and Europe. Yes, you do get exposure to international clients and hence we would work in rotational shifts.
Possible rotation between day [9:30 am-6:30 pm] and late evening [2:30 pm to 11:30 pm] shifts.
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