Manager, Customer Success

Role Description : 

The role requires you to work closely with the company's clients, through the entire lifecycle, starting from onboarding. You will also help clients understand and benefit from the company's various offerings, and those of its partners.

Critical Responsibilities : 

- Ensuring that the customer onboarding process is smooth

- Respond to customer requests for new services and feedback on the offerings

- Follow up on current month/quarter renewals and payments

- Guide customers to choose other company offerings

- Build and maintain the healthy customer relationships

- Organize trainings for customers- teams from time to time

- Be the single point of contact between the company and its customers

- Meet upsell targets and NPS targets set by the company

- Liaise with Product, Service and Sales teams on new business requirements and features

- Be an ambassador for the company to propagate its values and enhance its brand

Required Skills & Experience

- 2-3 years of experience in Customer Success/Relationship Management role, working with startups and/or SMEs

- Very strong oral and written communication skills are a must

- Graduation from a top tier Indian or foreign University

- Working knowledge of Microsoft Word, Excel, PowerPoint

Important Characteristics to Work at Slate.ac

- Embrace teamwork and put the company and team above individual success

- Passion and open-mindedness to improve the standards and delivery of services

- Being vocal about his/her opinions, but also a good listener

- High integrity

Reporting : Candidate will report directly to AVP - Sales

Location : Mumbai

Salary : Rs. 4 to 7 Lacs pa CTC

About Slate.ac

Slate.ac is a fintech startup, which combines technology with human knowledge to provide a unique, differentiated and comprehensive service to SMEs for book-keeping, accounting and statutory business compliances.

Slate's mission is to be the simplest and most cost-effective service-provider to SMEs for accurate & timely book-keeping and business compliances, with least time & effort from their side.

To further understand the benefits of our offering, think of the exponential improvement in the usability of your phone when you switched from a feature phone to a smartphone. This is the kind of transformation we hope to achieve in the world of SME finance. Through the power of existing technologies and new innovations, Slate's mission is to connect, integrate and automate financial management for SMEs. Using Artificial Intelligence and Machine Learning, we will reduce the cost and friction in accounting and business compliance, to provide SMEs greater control over their businesses.

Slate.ac is backed by Arihant Patni and Xelpmoc, among other marquee investors.

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