HR and Admin Executive at SKIL Travel
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Skil Travel - Business Head - Corporate Sales (5-10 yrs)
Administration :
- Ensures that an efficient and accurate filing system, both manuals as well as electronic, is maintained at all times.
- Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the property.
- Coordination between internal departments to submit timely information for effective delivery
Customer Service ?:
- Entertains and conducts hotel inspections to clients whenever required.
- Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities.
- Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met.
- Maintains positive guest and colleague interactions with good working relationships.
Financial :
- Achieves the monthly and annual personal target contributing to the Sales revenue.
- Develops and reviews Personal Business Plan which is linked to the properties Annual Business Plan.
Marketing :
- Conducts extensive competitor research and maintains excellent Product Knowledge of the property.
- Constantly monitors and evaluates local, national and international market trends, and the competition properties - sales initiatives, in order to make sure the hotel's sales remain competitive and cutting edge.
- Ensures a high level of exposure for the property through direct sales solicitation via telephone, contracts and written communications.
Operational :
- Carefully plans Sales Calls into defined objectives.
- Maintains a detailed knowledge of the property facilities, features and services.
- Conducts extensive competitor researches and maintains excellent Product Knowledge of the property.
- Ensures systematically and efficiently calls on allocated Accounts within location and reports findings and opportunities to the Director of Sales.
- Pre-qualifies and targets prospects, utilizing the property database and develops appropriate and effective sales solicitation strategies to increase the properties market share.
- Professionally conducts routine telemarketing activities to identify new business opportunities. Follows up sales leads to identify prospect.
- Plans and makes Sales trips to the parties concerned which is our current and potential clientele to explore into new business opportunities.
- Entertains and conducts property inspections to relevant representatives/delegates whenever required.
- Implements all sales action plans related to responsibility areas as outlined in the Budget and Marketing plan.
Other Duties :
- Is knowledgeable in statutory legislation in employee and industrial relations.
- Maintains strong, professional relationship with relevant representatives from competitor hotels, business partners and other organisations, especially, local business groups.
- Ensures high standards of personal presentation and grooming.
Job Requirements :
- 5+ years of B2B - Corporate Sales experience.
- Manage a Sales Team, provide support as they generate leads & close new leads.
- Track performance metrics of entire team.
- Carry a detailed market study to analyze the latest market trend & movements.
- Should possess excellent negotiation skills and strong decision-making abilities.
- Managing operations and sales team which includes training and retaining the existing employees and the new employees.
- Carrying detailed market study to analyze the latest market trend movements.
- Developing and maintaining a dynamic environment that fosters development opportunities and motivating high performance within team.
- Leading, recruiting, mentoring & monitoring the team to ensure efficiency.
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