Role overview: As a Customer Service Manager, you will be responsible for overseeing and managing customer communication & coordination. Your primary objective is to ensure high level of customer service and regular communication flowing from fund updates, documentation & service compliance point of view.

Role description:

- Manage client communication through inbound and outbound calls, emails, and chats with knowledge and efficiency

- Identify and address customer needs, with a goal of total satisfaction

- Provide expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers

- Recommend improvements to company processes for efficiency

- Documentation of Fund documents & MIS

- Tracker to ensure regular communication & calling of commitment amounts.

Responsibilities :

- Build expert, dynamic knowledge of the company's products and services

- Conduct research with available resources to satisfy customer inquiries

- Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships

- Respond quickly, professionally, and accurately to customer inquiries regarding documentation, cheque query,

- Maintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review

Educational Qualification :

- High school diploma or equivalent

- Successful experience in AMC, AIF, Private Equity Fund

- Strong communication skills, including active listening and clear articulation

- Ability to solve problems, alleviate conflicts, and escalate tactfully

- Ability to multitask, manage time, and prioritize

- Ability to work individually and as a team member

Location : Mumbai

What we offer :

- Designated Customer Service Manager

- To work with a fast paced and leading Financial Services organization

- Environment to learn and career development

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