Senior Associate Talent at Singularity AMC
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Singularity AMC - Manager - Customer Service (8-12 yrs)
Role overview: As a Customer Service Manager, you will be responsible for overseeing and managing customer communication & coordination. Your primary objective is to ensure high level of customer service and regular communication flowing from fund updates, documentation & service compliance point of view.
Role description:
- Manage client communication through inbound and outbound calls, emails, and chats with knowledge and efficiency
- Identify and address customer needs, with a goal of total satisfaction
- Provide expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers
- Recommend improvements to company processes for efficiency
- Documentation of Fund documents & MIS
- Tracker to ensure regular communication & calling of commitment amounts.
Responsibilities :
- Build expert, dynamic knowledge of the company's products and services
- Conduct research with available resources to satisfy customer inquiries
- Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
- Respond quickly, professionally, and accurately to customer inquiries regarding documentation, cheque query,
- Maintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review
Educational Qualification :
- High school diploma or equivalent
- Successful experience in AMC, AIF, Private Equity Fund
- Strong communication skills, including active listening and clear articulation
- Ability to solve problems, alleviate conflicts, and escalate tactfully
- Ability to multitask, manage time, and prioritize
- Ability to work individually and as a team member
Location : Mumbai
What we offer :
- Designated Customer Service Manager
- To work with a fast paced and leading Financial Services organization
- Environment to learn and career development
