Manager at Sinew Software Systems
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Sinew Software Systems - Email/Customer Support Specialist (2-4 yrs)
Sinew Software Systems - Email/Customer Support Specialist
We are looking for dynamic & Proactive candidates for the post of Email/Customer Support specialist (Email and Forums) for our own software product- Enpass Password Manager (https://www.enpass.io/). It will be a great opportunity to come and be a part of a our organisation that offers great benefits with opportunities to advance and learn.
The job requires interacting with customers from around the world over E-mails and forums to ensure all issues are resolved to customer's satisfaction. The position requires you to understand the customer's problems accurately, follow the established procedures to investigate and fix the problem, and communicate with the customers.
RESPONSIBILITIES :
- Handling customer's queries related via email and forums (https://discussion.enpass.io/).
- Resolve customers queries within the assigned turn around time.
- Take ownership of customer issues and direct them toward solutions.
SKILLS REQUIRED :
- Candidate must be having 1-2 years work experience in customer support.
- Excellent command over written and spoken English with fluency (NO EXCEPTIONS).
- Strong customer relationship skills and should know how to handle the seriousness of a customer's tickets.
- Problem-solving and analytical skills.
- Experience in Email or Chat Process is plus.
- Should have interest and experience in mobile and desktop applications.
- Should be able to write engaging (informal) content to get involved in the ongoing discussions over forums.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
