Senior Associate at Simplilearn
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Simplilearn - Manager - Customer Delight/Learners Success (0-2 yrs)
Title : Learner Success Manager - Customer Delight (Work From Office)
Location : HSR, Bangalore
Experience : 0-3 years
Duties and responsibilities -
- Handle inbound Calls and Emails, both domestic and international learners.
- Resolve product related issues by determining the cause of the problem and selecting and explaining the best solution to solve the problem.
- Work independently and efficiently to meet defined SLAs and other assigned tasks.
- Responsible for meeting productivity metrics and quality standards as per defined quality norms.
Desired skills :
- Excellent communication skills (verbal & written) with a flair for problem solving.
- Should be willing to work in rotational shifts with a rotational week off.
- Able to drive customer centricity in the team.
- Experience of 0- 3 years in voice process (Calls and ticket management).
- Experience from the e-learning/e-Commerce industry will be an added advantage.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
