Senior Associate at Simplilearn
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Simplilearn - Learner Success Manager - Customer Delight (0-3 yrs)
Job title : Learner Success Manager
Department : Customer Delight
Education required: BA, BCA, BCom, BE/BTech
Experience Required: 0 to 3 Years
Duties and responsibilities :
- Handle Inbound/Outbound Calls, Emails and Chat, for both domestic and international learners
- Resolve product related issues by determining the cause of the problem and selecting and explaining the best solution to solve the problem
- Work independently and efficiently to meet defined SLAs and other assigned tasks.
- Responsible for meeting productivity metrics and quality standards as per defined quality norms.
Desired skills :
- Excellent communication skills (verbal & written) with a flair for problem solving.
- Should be willing to work in rotational shifts(Including night shift) with rotational week offs.
- Should be comfortable working from the office.
- Should have a professional approach in managing day to day schedule adherence.
- Able to drive customer centricity in the team.
- Experience of 0 - 3 years in voice process (Calls, Chat and Ticket management).
- Experience from e-learning/e-Commerce industry will be an added advantage
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
