Simpl - Executive - Customer Support (0-2 yrs)
Customer Support Executive
Job Description :
- Candidate will be responsible for managing large amount of customer interactions over calls on a daily basis
- Candidate must gain product understanding for assisting customers thoroughly to resolve their issues, whether via call or email
- Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
- Understand customer pain points and highlight their feature requests to improve the product
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our database (tool) in a comprehensible way
- Providing solutions to different problems faced by customers by using different internal tools, co-ordinating with engineering, business development, product, and finance teams
- The candidate should be available for contract role
Required Candidate profile :
- Candidate must have excellent speaking and written communication skills
- He/she should be an active listener
- Enthusiastic and energetic - willing to work in a dynamic and fast-growing start-up.
- Available on contract for 2-3 months
- Comfortable with meeting scheduled deadlines
- Ability to maintain high standards of work, in high-pressure situations
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
