SignDesk - Key Accounts Manager (4-10 yrs)
Responsibilities :
- Manage client relationships - including on-site meetings with client stakeholders
- Identify and scope growth opportunities within the account
- Maintain a revenue base by managing account retention and renewal
- Develop and manage a robust sales pipeline for a given account
- Work within the organization and externally to scope solutions and close deals
- Ability to work with internal technical leads, product leads, and legal and Solution Consultants to define solutions & proposals
- Facilitate project definition, requirement gathering, design, etc.
- Ability to close contract discussions/negotiations
- Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues
- Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth
Qualifications
- Bachelor's degree or equivalent practical experience
- More than 4 years of account management experience in a customer-facing organization preferably B2BandBFSI (SaaS/Industrial solution provider)
Desired Skills :
- Experience in engaging with complex accounts in selling a broad portfolio of IT solutions at the C-level
- Ability to influence decisions at the executive level
- Conducting solutioning workshops
- Strong written and verbal communication skills with excellent presentation skills
- Confident, high energy, self-motivated, and a true team player
- Demonstrated ability and desire to work and excel in a fast-paced environment
- Excellent multitasking and project management skills
- Well-organized, with high attention to detail and the ability to prioritize
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