HR Manager at Sid's Farm Private limited
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Sids Farm - Associate - Customer Support/Customer Onboarding (0-4 yrs)
Job Description :
Position : Customer Support Executive
Location : KPHB, Hyderabad
Job Type : Full-time
Shift : Rotational shift
Qualification: Any Graduation / Post Graduation
Experience : 0 - 2yrs
Vacancies : 05 nos.
Job Summary :
1. Customer relationship management.
2. Should attend calls and be able to solve customer requests and issues.
3. Should work on customer support applications.
4. Should coordinate with delivery boys and agents.
5. Should maintain daily follow-up sheet for calls and texts received and issues solved thereof.
6. Should be customer friendly and ensure all customers receive exceptional care.
7. Must be fluent in English, Hindi and Telugu.
8. Should have minimum typing speed of 25wpm
9. Should have good computer knowledge
Responsibilities and Duties:
- Handle customer requests, questions, and complaints on a variety of support channels.
- Generate leads and identify potential up-sell or cross-sell opportunities with existing customers.
- Keep track of customer expectations and recurring issues.
- Build a sustainable and mutually beneficial relationship between customers and your brand.
Required Experience, Skills and Qualifications :
- Positive - No matter the outcome of an interaction, an agent should always stay positive for the sake of the customer's overall impression.
- Adaptable - Customer support tends to throw curveballs. A good agent will follow the rules but know when to go off-script to meet a customer- needs.
- Should I have negotiation skills and Good communication.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
