Role: Senior Executive/Executive, Customer Relationship Management (Post Sales)

Location : Jaipur

About Us :

Shubhashray is an affordable housing company founded in 2011. We make homes for first-time homebuyers and have delivered colonies across Rajasthan, Gujarat, and Haryana. Currently, we have over 3000 homes in the sales pipeline in NCR with further plans of expansion in NCR and Rajasthan. Our unique solution has been recognized by the Clinton Global Initiative, an organization established by Bill Clinton, and awarded the CGI Commitment Certificate.

Our Culture :

We maintain the highest standards of integrity with all stakeholders and partners: our customers, employees, contractors and our site workmen. We take pride in enhancing our customers- lives even after we have handed over the homes. We have zero tolerance for politicking. We like low-ego and conscientious people whose life mission is to constantly learn. We practice a culture that rewards initiative, a low-cost mindset, and deliverability, with little regard for hierarchy or centralization.

If you have the right mix of intelligence, passion, and high integrity needed to help us accomplish our goals, we strongly encourage you to apply.

Job Description :

1. Customer Interaction : Calling customers for collection of dues and bank documentation follow-up. Will need to understand customer profile and take decisions on the banking process

2. Bank Coordination : Maintaining rapport with banks/financial institution for the easy loan process, resolve loan queries, and speed up the disbursement process

3. Data Management : Maintaining all customer-related MIS, daily collection reports, inventory, etc.

4. Document Management : Maintaining all physical documents of customers on track

5. Customer Communication : Ensuring timely raising of demand letters, reminders, cancellation, and forfeiture notice to customers

6. Complaint Handling : Understanding and resolving customer complaints

Key Skills Needed :

1. Good knowledge of home loan processes and documentation

2. Knowledge of all property documents required at different stages from booking to registry like a welcome letter, allotment letter, BBA, TPA, PTM, etc and APF documents for project approval from banks

3. Good communication skills both verbal and written

4. Good management skills and ability to handle multiple responsibilities

5. Flexible and keen learner

6. Good command of Excel

CTC

1. Rs.4 lacs per year; negotiable based on competence

2. Performance-linked incentives paid monthly

3. Corporate health insurance

To apply, kindly email your updated resume

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