Position- CRM

Location - Gurgaon

Responsibilities:

- Create and Maintain CRM and Marketing Automation framework for Shoplcues.com

- Analyse customer behavior and design campaign automation around it

- Manage Team of executives and guide them with best practices

- Increase retention rate, new customer activation, reduce funnel drop offs,% age of crm revenue

- Manage Vendors and keep healthy relationship

- Foresee complete tech integration and suggest changes in current integrations

- Work on Automating and Personalizing major CRM campaigns

- Act as Power user of CRM tools and Adobe Suite

- Manage Email Sender Reputation and Processes

- Manage Stakeholders (Design,Strategy,Product)

- Work with Product and Data science to implement recommendation and personalization

- Introduce tools and technologies for Marketing Tech

Requirements :

- Worked in Internet or Ecommerce Company managing CRM Department

- Experience of working on tools like Moengage, Clevertap or Any other automation tool

- Highly Process Driven

- Complete knowledge of Email Marketing Best Practices

- Complete Knowledge CRM frameworks

- Previously Worked on Automating Marketing Campaigns

About ShopClues :

ShopClues.com is an Internet E-Commerce company focused on managed marketplace business in India. The company's vision is to be the largest and most customer centric E-Commerce company in India. ShopClues.com has been operating out of Silicon Valley since Feb 2011 and has its corporate office in Gurgaon. The company launched its Beta version online on 26thJanuary 2012. Majority of the core team members of ShopClues.com have moved back from the US, especially from Silicon Valley after long stint at companies such as eBay, Oracle, Nordstrom, and Silicon Valley start-ups. The core team believes that E-Commerce is going to be next big wave of growth in India as E-Commerce is only $450mm of the $450bn retail market in India vs. US where E-Commerce is $200bn of the $3,000bn retail industry and in China, where E-Commerce is $70bn of the $1,000bn retail industry. More importantly, the company sees huge opportunity in creating online shopping experience for Indian consumers, at par with the online shoppers in US and Western Europe. The company wants to offer second to none online shopping experience to the consumers in India by brining world-class, experience, learning and best practices for merchandizing, payments, fulfillments, fun & trusted shopping environment, and customer services.

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