We are seeking a dynamic and experienced Trainer to lead training sessions for our Call Center Sales Executive candidates. This role is focused on preparing candidates to engage directly with Australian clients, with a strong emphasis on English proficiency and excellent computer knowledge.

Key Responsibilities :

- Training Delivery : Conduct interactive and engaging training sessions for candidates, ensuring they are equipped to handle sales calls and customer interactions with Australian clients.

- Sales Techniques : Teach best practices for outbound and inbound sales, with a focus on upselling, cross-selling, and closing deals.

- English Communication : Develop and implement training on accent-neutral English, communication skills, and customer service excellence.

- Computer & Tech Skills : Provide training on using customer management systems (CRM), data entry, and other essential tools required for call center operations.

- Client Interaction : Simulate real-time scenarios and role-plays to prepare candidates for live calls with Australian customers.

- Ongoing Support & Development : Offer continuous learning support to candidates, addressing queries, tracking progress, and providing feedback.

- Evaluate Performance: Assess trainee performance regularly and provide constructive feedback to improve their skills.

Desired Skills & Experience :

- Call Center Experience : Minimum [X] years of experience in training or working in a call center environment (preferably with international clients).

- English Proficiency : Exceptional command of English, both written and spoken, with a clear accent for international communication.

- Computer Literacy : Strong knowledge of call center software, CRM tools, Microsoft Office, and other essential tech tools.

- Sales Expertise : Understanding of call center sales processes, including handling objections and sales techniques tailored for Australian customers.

- Training Experience : Proven track record in conducting effective training sessions, with the ability to engage and motivate trainees.

- Excellent Communication Skills : Ability to articulate training material clearly, offering practical examples and solutions.

- Patience & Motivation : Strong interpersonal skills with the ability to guide and mentor candidates, ensuring they stay motivated and on track.

Why Join Us?

- Opportunity to train the next generation of call center professionals.

- Be part of a growing company with a vibrant, supportive team.

- Competitive salary and growth opportunities.

- Work with a diverse set of clients, specializing in Australian markets.

How to Apply :

If you're a passionate trainer with a background in call center sales, excellent English skills, and a knack for tech, we'd love to hear from you!

Please send your updated resume