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07/06 Neelam Ahuja
HR at SHJ International Technologies Pvt Ltd

Views:37 Applications:8 Rec. Actions:Recruiter Actions:0

SHJ International Technologies - Customer Service Role (1-4 yrs)

MP/Bhopal Job Code: 276593

- SHJ is a new transportation service with operations in multiple states. We are hiring customer service representatives to join our team. A customer service representative is responsible for handling customer service, tracking & tracing shipments, and keeping systems updated. This position is expected to cross-train to gain a working knowledge of all modes of transportation and understand SHJ's expectations of quality service. (required training will be provided).

Required Skills :


- Proficiency in English is a must.

- Minimum 1 year of experience in International Voice Process.

- Mastery of email communication - keep your inbox at zero.

- Comfortable following written instructions and using training materials to perform key tasks.

- Flexible to work in 24-7 environments, comfortable working night shifts.

- Effective problem-solving, organizational, and analytical skills.

- Mathematical skills with ability to calculate figures and amounts such as discounts and interest.

- Good reasoning ability and detail-oriented.

- Knowledge of Databases, Spreadsheets, and Word Processing software such as Microsoft Office is required.

- Fearlessness - willing to hop on the phone with new people every day and help them.

Essential Duties And Responsibilities :


- Manage US-based phone calls (Inbound + Outbound)

- Keeping systems updated with correct and current data

- Tracking and tracing current shipments

- Keeping customers up-to-date with any issues or concerns that may arise

- Finally, there are opportunities to grow with our company. We're working on adding benefits, and always try to promote from within. Also, some things aren't totally figured out - you'll get to help with some of that.

Job Types : Full-time,

Shift : Flexible Shift (45 hours/week)

Working Days : 5

Pay : As per the Industry standard

Location : Indore

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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