HR at Onder Shipthis Technologies Pvt Ltd
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Shipthis - Associate - Customer Support (1-2 yrs)
At Shipthis, we work to build a better future and make meaningful changes in the freight forwarding industry. Our team members aren't just employees. We are comprised of bright, skilled professionals with a single straightforward goal - Evolve Freight forwarders towards Digitalized operations and help them become more efficient.
As a company, we're just the right size for every person to take initiative and make things happen. Join us on this journey to make a difference in how Digitalization evolves the Freight Forwarding industry.
Visit us at www.shipthis.co
JOB DESCRIPTION
Responsibilities:
- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
- Follow standard procedures for escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
- Document knowledge in the form of knowledge base tech notes and articles
- Follow the SLA for issues with respect to the severity.
Requirements :
- Proven working experience in enterprise technical support, IT support, or as a technical engineer is preferred
- Must be flexible to work the Night shifts
- Excellent client-facing skills
- Excellent written and verbal communication skills
- Deep knowledge of the product that the technician is supporting.
- Basic knowledge of JavaScript and JSON is an added advantage
Who can apply :
Bachelor's/Master's Degree in Engineering/ Computer Science or any other domain with a strong orientation toward computer programming as part of the coursework or projects
Have relevant skills and interests.
Female candidates returning to work after a career break are strongly encouraged to apply
Can start the job immediately.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, gender, sexual orientation, age, marital status, or disability status.
JOB SYNOPSIS :
Job Role : Customer Support Associate
Location : Bangalore
Job type : Full-time, permanent
Shift : Rotational
Experience : (0-2) years
Industry Type : Software Product
Functional Area : Software Development
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