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19/02 Shariba
HR at Onder Shipthis Technologies Pvt Ltd

Views:67 Applications:11 Rec. Actions:Recruiter Actions:7

Shipthis - Associate - Customer Support (1-2 yrs)

Bangalore Job Code: 313265

At Shipthis, we work to build a better future and make meaningful changes in the freight forwarding industry. Our team members aren't just employees. We are comprised of bright, skilled professionals with a single straightforward goal - Evolve Freight forwarders towards Digitalized operations and help them become more efficient.

As a company, we're just the right size for every person to take initiative and make things happen. Join us on this journey to make a difference in how Digitalization evolves the Freight Forwarding industry.

Visit us at www.shipthis.co

JOB DESCRIPTION

Responsibilities:

- Take ownership of customer issues reported and see problems through to resolution


- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues


- Follow standard procedures for escalation of unresolved issues to the appropriate internal teams


- Provide prompt and accurate feedback to customers


- Ensure proper recording and closure of all issues


- Prepare accurate and timely reports


- Document knowledge in the form of knowledge base tech notes and articles


- Follow the SLA for issues with respect to the severity.


Requirements :


- Proven working experience in enterprise technical support, IT support, or as a technical engineer is preferred


- Must be flexible to work the Night shifts


- Excellent client-facing skills


- Excellent written and verbal communication skills


- Deep knowledge of the product that the technician is supporting.


- Basic knowledge of JavaScript and JSON is an added advantage


Who can apply :


Bachelor's/Master's Degree in Engineering/ Computer Science or any other domain with a strong orientation toward computer programming as part of the coursework or projects

Have relevant skills and interests.


Female candidates returning to work after a career break are strongly encouraged to apply

Can start the job immediately.


We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, gender, sexual orientation, age, marital status, or disability status.


JOB SYNOPSIS :


Job Role : Customer Support Associate


Location : Bangalore


Job type : Full-time, permanent


Shift : Rotational


Experience : (0-2) years


Industry Type : Software Product


Functional Area : Software Development

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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