Specialist at Shiprocket
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Shiprocket - Online Reputation Management/Customer Support Role (1-3 yrs)
Roles and Responsibilities :
- Handle customer queries and complaints raised on the social platforms like Facebook, Instagram, LinkedIn, Twitter and reviews on Play / Appstore etc.
- Connect with the customers through Call / E-Mail / Social platforms to understand their grievances and provide appropriate resolution the concerns.
- Liaising up with different verticals to get the end resolution for the customer.
- Customer service sensitivity approach while handling complaints and escalations.
- Adherence to the timelines in providing the resolutions to customers.
- Ensure that all written communication is carried out as per the customer care procedures.
- Strong acumen to understand the sentiment of the customer and convert negative sentiments to positive sentiments.
Requirements :
- Minimum graduate any stream
- Minimum 12 months of experience in handling escalations on the Social Media Platform
- Customer Centric approach
- Excellent written & verbal communication skills
- Open to work 6 days a week on rotational shift and week off.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
