Assistant Manager at Shiprocket
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Shiprocket - Enterprise Sales Role (2-5 yrs)
Customer Management:
- Foster Strong Relationships: Build and nurture long-term relationships with key stakeholders to promote loyalty and trust.
- Proactive Communication: Maintain regular, open lines of communication to understand customer expectations and deliver timely solutions.
- Customer Support & Satisfaction: Actively address customer concerns and provide high-quality service to ensure a positive brand experience, enhancing retention and satisfaction.
Sales Process and Strategy:
- Analyze customer needs and develop targeted sales strategies to win deals.
- Conduct competitor analysis to understand market dynamics and gain a competitive edge.
Performance Tracking and Reporting:
- Track and analyze key sales metrics (e.g., conversion rates, volume ,revenue ).
- Generate detailed reports that provide actionable insights and highlight trends, successes, and areas for improvement.
Team Collaboration & Development:
- Collaborative Environment: Foster a team-oriented atmosphere that encourages collaboration, knowledge sharing, and mutual support to drive innovation and success.
- Cross-Departmental Coordination: Work closely with other departments such as marketing, product development, and customer support to ensure a cohesive and aligned approach to customer satisfaction and sales growth.
Churn and retention-
- Responsible for assigned portfolio growth and churn control
- Growth of Portfolio: Identify opportunities within the existing portfolio to upsell and cross-sell, driving revenue growth and deepening customer relationships.
Interested folks can share CV or call on 7292068694
