Senior Recruitment Specialist at Sheroes
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Sheroes - Team Lead - Customer Care - Home Care Customer Support (3-9 yrs)
Please share you Resume, Current CTC, Expected CTC and Notice period if you are interested in the below profile.
Job Location: Gurgaon - 122 002.
Designation: Team Leader - Home Care Customer Support
Job Description:
1. Service Channels - Voice Inbound and Outbound, e-mail and Chat - ( low volumes currently at 50-60 calls a day)
2. Scope - Support for Respiratory and Critical care - ICU set-ups at home, coordinate with Doctors, Nursing and Therapist, devices and nursing care at home
3. Customer Base - Primarily elderly patients, nurses, care provider and doctors.
4. There is an internal team of 3 members whom agents will also need to coordinate with and will also be using same telephone services as other agents
5. Resource Skill sets - Excellent communication skills primarily English and Hindi, other regional language capabilities will help, Good exposure in Health Care Support, excellent customer support and team leading skills.
Work Timings:
8:00 am to 5:00 pm on Monday
9:00 am to 6:00 pm (Tuesday- Saturday)
Sunday backup if needed
Note:- Will only prefer Female Candidates for this role.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
