Talent Acquisition Specialist at Shaw Academy
Views:1020 Applications:152 Rec. Actions:Recruiter Actions:18
Shaw Academy - Executive - Customer Support - Non Voice Process (2-7 yrs)
Responsibilities :
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer queries.
- Communicating with customers through Email and chat.
- Providing accurate, valid and complete information by using the right methods/tools.
- Handling customer complaints provide appropriate solutions and alternatives within the time limits; following up to ensure resolution.
- Achieving Daily Target without compromising the quality.
- Taking ownership of the customer issues and resolving at priority.
- Acknowledging and resolving customer complaints within 24 hours.
- Knowing our products inside and out so that you can answer questions.
- Maintaining required documents, reports and trackers.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Skills & Attributes :
- 2-7 years of experience in non-voice support.
- A good writing skill with no grammatical error
- Excellent communication and presentation skills.
- Hard-core customer support with no - give up- attitude.
- Typing speed above 40 wpm.
- Always ready to take extra responsibilities and perform without excuses.
- Ability to work under pressure.
- Tendency to stay on Top at any day.
- Ability to multi-task, prioritize, and manage time effectively.
- Be willing to learn and go the extra mile.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
