Job Description :

- To provide Consistent & Superior Digital Experience to our customers.

- Objective is to enhance their Relationship & while doing so, Educate, Encourage & Induce the customers to use the Digital mediums for their banking transactions/ needs and at the same time keep a "window' to talk to the bank whenever customer needs.

- Improve profitability by right product placement, leveraging technology to deploy a low cost digital mediums & scalable self-service model of affluent banking which is also in line with changing customer preferences in banking.

- Achievement of Contact policy defined & manage Call handling as per defined standards.

- Accurate logging and resolution of requests and complaints

- Ensure that the VRM meets the defined objectives of the Portfolios raced under VRM program.

- Increase liabilities size of relationship and penetration of products across family groups.

- Sales balance across all product segments-TPP, Assets, Cards etc

- Increase portfolio size through grouping options

- Carry out profiling of customers and carry out cross-servicing of the identified service products.

- Attrition control of portfolio customers

- Ensure adherence to process and audit requirements.

- Ensure accurate and timely submission of financial transactions & requests

- Adherence to set processes of updating customer interactions in CRM next.

- To ensure accurate and timely reporting of MIS as circulated

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.