Business Support Manager at Snaphunt Pte. Ltd.
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Service Manager - Spare Parts (3-11 yrs)
-Join a well known brand within Chemicals
-Work in a company with a solid track record of performance
-Leadership Role
Our client is a renowned consulting firm, which believes in a perfect and provides solutions in benchmark practices, trends, policies, and strategies in Human Resources to its clients
The Job
You will be responsible for :
- Ensuring alignment of internal operations, Product and Sales teams to customer needs.
- Managing the performance of services to client as per agreement and ensure the required service level is achieved.
- Leading customer service review meetings which cover areas such as performance reports, service improvement, quality and processes.
- Ensuring successful transition of the engagement team to the delivery team.
- Service Sales Manager Delhi Location
- Responsible For Entire North India
Ideal Candidate
- You possess a Degree in Mechanical Engineering
- You have at least 3 years experience, ideally within a Customer Service or Service Management role.
- You should have Experience in North India
- You have working knowledge of aftersales, Spareparts Sales, Post sales and service Sales,
- You are a strong team player who can manage multiple stakeholders
- You have excellent communication and interpersonal skills.
- You are a strong networker & relationship builder
- You are willing to undertake 30-50% travel.
Experience - 2-6 Years
Industries background - Decanter, Ethanol , Heavy Machinary Equipments, Heat Exchangers, Boilers
Person should be experience on Spare Parts sale after Service, Service Agreement, CRM Tool, Sales strategy
