Co-Founder at Multivision HR Network
Views:5 Applications:1 Rec. Actions:Recruiter Actions:0
Service Manager - Gas Chromatography (6-12 yrs)
- Own all plans and strategies for developing service business and achieving the company's service goals
- Commissioning and warranty Follow-up
- Provide full visibility into the service (AMCs) and sale of spares pipeline at every stage
- Finalize AMC's and ensure timely renewals
- Check list for Client Service/ Satisfaction Rating
- Devise innovative growth strategies and Service business expansion
- Understand scope of client's requirement
- Developing plans and strategies for overall growth of GC (AMC's & Sales of spares)
- Identify new business opportunities with developed product
- Inputs to Development team on new product as per market intelligence/ demand in market place as well as enhancement of existing product
- Undertake competitor analysis and reporting
- Investigate factors impacting service performance.
- Visits and personal meeting with existing clients
- Customer retention - Manage portfolio of existing customers
- Identify their requirements
- Feedback for customer satisfaction and Improvement suggestions to Management
- Analyzing our brand positioning and consumer insights
- Exhibition participation
- Conference, Event participation & Sponsoring
- Training and development of subordinates
