Manager HR at Riconz Technologies
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Service Account Manager - Logistics Business (1-3 yrs)
Below pointers for SAM:-
1) Total year of experience - 1 to 3 years.
2) Key account management/ Client servicing role experience is must. As he will responsible for handling existing client of Rivigo.
3) The candidate should not be born before 1987.Below 30 years of age
4) CTC - expectation should not be more than 6 Lac. Max budget is 6 Lacs(90% Fixed, 10 % Variable)
5) Stability is the most important thing to be taken care of ( basically the candidate should not have left multiple companies in less than 1 or 1 year )
6) Target Industries are Logistics Banking, Telecom, E-commerce Sector. From any industry they are fine.
7) MBA is mandatory.
Core Responsibilities :
This role is part of the Sales & Marketing function with the SAMs being the owner of the Revenue & first point of contact for any service related concerns for key Enterprise & Corporate Clients .
Key responsibilities would include -
- Business volume growth
- Drive Business Revenue from the accounts with complete ownership of growth
- Keep an eye out for drops in volumes - any lane drops, any destination drop, any origin drop etc.
- Identify new opportunities in the network- through calls with clients/ BP etc. shipping point, destination etc.
- Manage operations
- Manage client escalations, share a weekly report of status of all escalations back to the client. Share a daily end of day summary to CSM for any escalations
- Critical consignee engagement (as VoC) of our consignors, understand the challenges and resolve (Consignee engagement) - once a month
- Manage business relations
- Conduct fortnightly reviews with the clients, in the presence of the Business Development Official
- Work with Finance to ensure invoicing on time and manage any gaps
- Identify new business opportunities
- In the associated companies of our clients, pass such leads to BD
- Seek references in the old organisations of the dispatch managers where they might be coming from
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