HR at Senrysa Technologies Pvt Ltd
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Senrysa Technologies - Manager - Customer Support (3-6 yrs)
- Manage day to day operations of both in-house and outsourced teams of customer support executives
- Ensure onboarding and training of customer support executives (inhouse & outsourced both)
- Create effective customer service procedures, policies, and standards.
- Understand the farmer psyche and feedback to our services and convey the same to respective feature teams
- Strategize and ensure call flows for farmer acquisition, activation, retention, etc
- Resolve farmer issues/queries and raise the urgent issues to respective teams
- Monitor the CRM dashboard and create daily/weekly monitoring reports
What you'll need :
- Business Administration or equivalent
- Minimum 3 years of experience in the customer support department
- Experience in working with start-up/company that works with retailers / kirana
- Impeccable communication skills
- Excellent leadership and interpersonal skills
- Eager to work individually and with a team in a growing start-up
- Preferred from Swiggy, Zomato, Ubereats, Food Panda.
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