Senior Voice Process Executive (0-5 yrs)
Job Title: Voice Process Executive
Roles and Responsibilities:
- Answer incoming calls from customers and assist them with their queries or issues.
- Provide information about products or services to customers.
- Resolve customer complaints or direct them to the right department if needed.
- Maintain a friendly and professional attitude while speaking with customers.
- Ensure customer satisfaction by solving their problems efficiently.
- Follow guidelines and scripts during customer interactions.
- Record call details and customer feedback accurately.
- Work in a team and communicate effectively with coworkers and managers.
- Meet daily or weekly performance targets for call handling and customer satisfaction.
Skills Required:
- Good communication skills (fluent in English or any other language, depending on the company).
- Patience and active listening skills.
- Ability to stay calm under pressure.
- Basic computer knowledge (for entering customer information and handling systems).
