This position is for a award-winning and market- leading fintech company dedicated to providing credit to customers who aren't served fully by mainstream financial services. The primary business operates in the UK market, with head- quarters in US and offices in London, Chennai,Bangalore and Noida.

Job Responsibilities : 

- Ensure transactional turnaround time and Quality goals are consistently achieved

- The volumes must be handled within 24-48 hours of receipt and this may require additional time in office during high volumes

- There may be occasional data requests as short-term assignments which will be transactional in nature and will need to be completed accurately within timelines

- The candidate must comply with financial & customer data protection rules.

Skills required :

- Tech savvy and comfortable with handling multiple tools on computer

- Excellent written communication to interact with UK customers via Email and chat

- Well versed with MS excel & MS Word

- Education - Commerce graduates with 2-4 yrs. experience in handling customer / financial transactions (non-voice / back office in nature)

- Team player - flexible to complete adhoc tasks

- Softer elements which will help make the individual successful in this job :

- Target oriented

- Highly self-organized

- Ability to understand complex workflows (as slight change in situation might change the whole downstream journey of the transaction)

- Ability to use available data, background information, latest policy and apply logic to make decisions

- Attention to details, Self-disciplined & presence of mind is needed as the work involves highly repeatable steps and critical decision making

- Comfortable with frequent changes to policies and process steps

- Flexible with working hours

- Awareness of UK financial industry is desired

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