Manager - HR at Vanis Careers
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Senior Role - Customer Support - IT (3-4 yrs)
As a Customer Support Engineer, you will be providing support to customers in isolating, diagnosing,reproducing and fixing/solve technical issues in a timely manner. Communicate with the customer and internal teams on the status, progress update, etc to the issues, queries. Aware of customer SLAs and understand the impact of doing vs not doing. Work on the reporting needs on time to timebasis. Actively contribute to Knowledge Management and other organization driven initiatives. Carrycustomer first culture and passionate about solving customer issues.
Maintain and document customer interactions in our case tracking tool
- Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
- Be an effective advocate for the customer and deliver an excellent customer experience
- Contribute to the analysis and testing of features as a strong individual contributor.
- Document procedures, processes and identify frequently asked questions
- Regular follow ups with customers with recommendations, updates and action plans.
- Collaborate with other supporting groups of Movius on support issues to help speed up the resolution.
- Should be good team player and ready to take any task
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
