Job Description:

Duties and Responsibilities:

- Directly manage and develop Production Managers.

- Oversee all full service campaign operations within purview and ensure all requests are delivered according to contract requirements.

- Oversee process for onboarding new clients.

- Responsible for 100% quality work and Client satisfaction within purview.

- Oversee campaign process and production resources for Harmony and DREAM Full Service Customers within book of business.

- Queue management and resource assignment on incoming business.

- Participate in new hire selection process.

- Lead and/or develop content for on-going team training programs.

- Maintain campaign process documentation and template forms to ensure seamless service experience across book of business.

- Assist in the development, communication, and roll out back-up plan across book of business during production resource outages.

- Reporting: Track key metrics including Client billable activities, individual productivity, etc. Ensure immediate teams reports are current and accurate.

Minimum Qualifications:

- Bachelor's Degree required

- Previous experience as a Campaign Production Analyst and/or in Leadership in the Digital Marketing space.

- Special emphasis is on resource management, customer service, escalation management/problem resolution, gathering requirements, analysis, ability to translate business requirements into functional/business specifications, creating test plans, and developing quality assurance methodologies.

Relevant experience may also include some of the following:

- Has previous management experience

- Has performed Production tasks within the SDLC process

- Has supported Change Management and Issue Management

- Has had experience consulting with external client contacts

- Has contributed to or authored client deliverables

- Has maintained project/account documentation

- Has worked with technical staff to design and implement technical solutions

- Has experience in systems development

- Has participated in integration of new development into an existing technical solution

- Strong and proven leadership skills

- Good written and verbal communications skills

- Good negotiation skills

- Good time management skills

- Detail-oriented, able to multi-task and prioritize

- Good listening skills

- Self-starter with a strong initiative

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.