HR Consultant at Theoriat Services
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Senior Role - After Sales Support/Sales - Industrial Heating Equipment (4-5 yrs)
Senior Engineer
Responsibilities and Duties :
- Providing After Sales support On-Sites. Such sites may be located within India or Overseas ( sometimes at Remote locations too).
- Problem solving and repairs Off-Site in our factory.
- Generate Service revenue from AMCs and Paid Service Orders
- Generate Service revenue from the Sales of Spares
- Provide Installation, Commissioning and Service support over phone/email/Skype if required by the Customer.
- Addressing Customer issues immediately and solving them in the fastest possible time
- Provide Support to internal Sales team by the way of Service Training, Product demonstration or technical discussions when required.
Qualifications and Skills :
Qualification : BE / Diploma in Mechanical/Electrical/Electronics/Instruments or allied streams except Civil Engineering
Experience : 4-5 years in installation/ commissioning/ Servicing of Industrial Heating equipment like Boilers /Burners/ Furnaces / Ovens / Incinerators/Dryers etc.
Skill Set and attributes Required :
- Should be able to communicate in English and Hindi
- Knowledge of Spoken Marathi will be an added advantage
- Should be able to communicate effectively both with external as well as the internal Customers.
- Should have an actual Hands ON experience in handling the above equipment at site and various parts thereof, in particular the Burners, Gas trains, Gas regulators, Flow Control valves, Flame Monitoring devices etc.
- Additional Skill Set of handling Instruments and equipment like Temperature Controllers, Transmitters, PLCs could be an added advantage.
- Should have an analytical mind and problem solving capability essential for a Service Engineer.
- Should have / Should be able to acquire within a short time, a detailed knowledge of our products and services
- Should be willing to travel extensively all over India and also out of India for Service Support at sites.
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