Talent Manager at Qualibytes IT Pvt ltd
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Senior Program Manager - Merchant Experience (4-7 yrs)
Job Title: Senior Program Manager (Merchant Experience)
Company: BharatPe
Location: Gurugram, Haryana
Job Type: Full-time
About the Role:
BharatPe is seeking a Merchant Experience Lead from a Tier 1 college to improve merchant satisfaction and retention. You will design programs, analyze data, and drive key projects to enhance the end-to-end merchant journey.
Responsibilities:
- Lead the roadmap for improving merchant contact experience and retention.
- Design programs to improve CSAT, NPS, and key operational metrics.
- Perform data analysis to identify trends and drive actionable solutions.
- Develop customer communication strategies and streamline product messaging.
- Manage cross-functional projects and collaborate with product, sales, and marketing teams.
- Benchmark against global standards and foster a culture of continuous improvement.
Qualifications:
- Graduate from Tier 1 college (IITs, IIMs, NITs, etc.).
- Solution-oriented, customer-first mindset.
- Strong data analysis skills with proficiency in Excel, PowerPoint, and SQL.
- Proven experience managing high-impact projects.
Job Type: Full-time
Pay: 15.00-20.50 LPA
