Recruiter at Buxpace
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Senior Process Associate - Customer Service - BPO (0-10 yrs)
Role : Customer Service Representative - Voice Process
Role Designation : Senior Process Associates
Shifts : 24X7 environment and night shifts
Location : Mumbai and Thane
Experience : 1-3 Years
The Job Role and Responsibilities :
The primary responsibilities of a Customer Service Executive would be :
- Manage large amounts of incoming calls
- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
- Identify and assess customers- needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts.
Competencies and Skills Required :
- Proven customer support experience or experience as a client service representative
- Excellent communications skills
- Ability to listen and active problem-solving skills
- Good interpersonal skills
Required Education and Work Experience :
- Full-time graduate or Undergraduate
- Customer service experience in an international call center setting for a minimum of 12 months.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
