Founder & CEO at The Hiring Story
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Senior Online Reputation Management Role - IT (1-3 yrs)
Responsibility :
- Real-time tracking
- Responding to Customers Queries and Complaints
- Mention search and action, action on negative/neutral/positive mentions
- Manage work efficiently, generate ideas collaboratively with the team, and must have a passion for content
- Fast thinking individual who can create content on a variety of complaints, queries or request
- Ability to propose logical solutions as well as communicate them clearly and effectively
- Sets processes in place for managing the key tasks
- Manage presence in social networking sites including Facebook, Twitter, LinkedIn, Google+ and other similar community sites, posting on relevant blogs, and seeding content into social applications as needed.
- Monitor effective benchmarks for measuring the impact of social media programs, and analyze, review, and report on the effectiveness of campaigns to maximize results.
- Monitor trends in social media tools, digital platforms and other applications
- Encouraging adoption of relevant social media techniques into the corporate culture and into all the company's services
- Maintaining Daily, Weekly, Monthly, Quarterly and Yearly Reports
- Taking care of all deliveries of the client as per SLA
Right Fit-
- Preferred Male
- Bachelor's degree from any stream
- Excellent written and verbal communication skills
- Strong grammatical knowledge and keen attention to detail
- Strong research skills
- The ability to collect and analyze data volumes to derive the right insights
- Team players
- Good time management and Proficient with MS Office
- Good knowledge about Social Media Platforms
Working Hour:-
- Working Hours- 8 hours
- General Shift- 10am-6pm
- Day Shift - 8am-4pm
- Night Shift- 12am-8am
- Rotational shift - Sunday working
- 1 week - 6days
- Next week - 5 days working
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