Job Description:

- Leading bank is looking for a Retention Specialist for Mumbai location.

- We are looking at someone who will be into client retention / customer retention role.

- Product will be Home loan and LAP clients.

- This will me more of outbound calling role, but not a call center job. This will be more of telecalling type of role and in the corporate office.

- This is a new role introduced with the bank.

- The main role Will be responsible for retaining customers Pan India who have availed Home Loan / Loan Against Property from the Bank, and are "at risk" of discontinuing their relationship, and/or have already communicated their intent to exit.

Grade: Sr Officer and Supervisor roles are there

Sr Officer : M! / M2 : CTC : upto 4.5 -5 Lacs

Supervisory : M3/ M4 : CTC upto 8-9 Lacs

No. of positions: Supervisory (M3/M4) 1; Officer level (M1/M2) - 2

Location: Mumbai (Infinity Goregaon)

Qualification: Any graduate

Job Responsibilities:

- Will be responsible for retaining customers Pan India who have availed Home Loan / Loan Against Property from the Bank, and are "at risk" of discontinuing their relationship, and/or have already communicated their intent to exit.

- Will be responsible for outbound calls to such customers, with the primary objective of understanding reasons for wanting to end the relationship, assessing customer needs (eg. Rate of Interest Issues) while aiming at first call resolution to retain customer's loyalty & business.

- Perform customer negotiations using empowerment available to reach a fair conclusion from both businesses and customer perspectives, thereby meeting the retention goals.

- Send sanction letters and rate reduction offers to customers on email or via courier. Track the closure of the offers sent end to end.

- Explain customers about new products & benefits, with the aim of re-capturing their interest and influencing their decision to continue banking with us.

- Analyze customer feedback and Develop new strategies for customer retention.

- If required that the customers needs to be met then also go and meet him to retain

- Needs to maintain Reports, Dashboards & MISs so needs to be good at excel, word, PowerPoint

- Supervisory role will manage a team of 7 people

Requirements:

- 2-6 years of experience in Retail Assets with a Bank/ NBFC

- Experience of having worked on retentions in the Outbound Call Centre or Retail Assets environment would be an added advantage

- Excellent interpersonal skills, negotiation skills & empathy

- Target driven

- Additional languages known will be added benefit Guajarati, Kannada, Tamil, Bengali, Telagu

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.