- Attractive Salary & Benefits

- Opportunity to make a positive impact

- Opportunity within a company with a solid track record of performance

We are hiring for Client that provides consulting, training and certification for operations that support the customer experience. The company created their own Standards, a collection of performance management systems for call center operations, customer experience management, vendor management, and procurement.

The Job

Key responsibilities areas :

- Working in the first months closely with the existing sales and marketing teams to obtain required knowledge, then having the ability to autonomously hunt for new business in close collaboration and partnership with the team

- Utilizing LinkedIn and social and his/her network and tools to obtain leads

- Collaborating with marketing and a lead gen team to develop opportunities within consulting, research, training, and certification projects as well as further services to meet customer needs and expectations

- Analyze needs of prospects, work with Director Sales, develop solutions to meet these needs with the team, and position the value proposition to prospects in line with our services and expectations

- Learn and autonomously produce proposals & SOW documents, responses to RFPs and analyze RFQs, RFPs, RFIs to create project outlines which will meet customer and internal expectations

- Work collaboratively with the team to enhance sales presentations and collaterals

- Support creation and maintenance of case studies, client references and engage with marketing and the team on case studies creation.

- Handling administrative duties as required and work in partnership to brainstorm, share ideas which may enhance the sales department or team to drive improvements and better outcomes for clients and internal stakeholders, which may include but are not limited to CX -Industry Trends, Client Expectations, Process related improvements or general ideas

- Providing support to management team members and executives as needed

Ideal Candidate :

Key Competencies :

- Strong skills in Microsoft Office

- Understanding of CX Operations

- Proofreading, professional layout, and minimal graphic design skills is a plus

- Bachelor's Degree or equivalent work experience

- 3-5 minimum years of experience working in the Customer Experience/Contact Center industry (eg consulting, outsourcing, technology, etc.)

- 2+ years sales related functions, with responsibility for generating sales

- COPC Standard experience is a plus

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