Senior Research Associate at Talisman Advisory
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Senior Manager - Sales Account Management - eCommerce (8-15 yrs)
Looking for Sr Manager SAM for an e-commerce company Mumbai Location.
Role :
Primary focus on Revenue Growth from the handled portfolio.
- Retaining and growing the existing base of business as per the targets set by the organization for the month/ quarter/ year.
- Achieves new business & customer retention goals by leading & controlling a structured negotiation process to secure the best terms for Ecom express & the Customer.
- Identifying new business opportunities, Up Selling/Cross Selling.
- Initiates & leads the design and development of tailored solutions that supports unique customer requirements.
- Starting and monitoring new Projects.
- Driving Performance and Service Levels.
- Builds & maintains an appropriate network of key contacts within each Customer's business who can facilitate decision making & actions needed to achieve the required results.
- Full engagement in monthly and weekly reviews.
- Handling customer escalations - preparing RCA and providing the solution.
- Driving the backend activities ( as allocated )
- Engagement in Reconciliation / Payments / DSO.
- Working towards minimizing the debits.
- Billing and payment collection.
- Act as a key point of contact for all the customers in the cluster.
- Responsible for the team's performance in terms of service and revenue growth.
- Good knowledge of logistics / E- commerce industry and operational processes and systems.
- Proven ability in business development and customer service
- MS Excel/ MS PPT
- Proven ability in team management
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