Director at Rookie Staffing Solutions
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Senior Manager - Sales/Account Management - BPO/ITeS (9-11 yrs)
Roles & Responsibilities :
- Engage with Enterprise account customer contacts, and build relationship to become a trusted sales partner.
- Introduce potential clients to the complexities of audio transcription, video captioning, and translation services
- Develop and maintain relationships with key decision makers
- Develop positive relationships with clients and act as the point of contact and handle customers- individual needs
- Manage a portfolio of accounts to achieve long-term success
- Engage with prospects and customers through outreach strategies, in person meetings, trade shows, and travel to meet targets
- Present value proposition and the uniqueness of our offering to key stakeholders
- Prepare and deliver sales presentations and application training to customers and prospects
- Analyze and come up with business opportunities within the existing accounts
- Design and execute demos and/or pilots in collaboration with sales to drive the win in support of the prospective customers desired business outcomes
- Lead online presentations and demos of the platform and solutions
- Collaborate internally with cross functional teams and provide active feedback to the product team to assist in refining our solution set
- Serve as a great teammate by communicating with our product and engineering teams features, functionality and capabilities needed to be added in the roadmap which can address current and future customer requirements
- Willingness to travel to client location if required to setup meetings with the top management
Professional Skills & Qualifications :
- 8 -10 years enterprise account management experience in IT/ITS/BPO/Transcription
- Excellent written and verbal communication skills; strong business acumen
- Track record of meeting (and exceeding) sales targets
- Experience with CRMs and Sales outreach tools including Salesforce and LinkedIn Sales Navigator
- Desired experience selling into Insurance, Education, Entertainment/Media, Technology and Transcription Industry.
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