Looking for - Sr.Manager Support- for our RPA product development client in Bangalore.

Please go through the below Jd & let us know you are interested or not?

Brief Job Description:

- Overall responsible of Customer support & achieve high customer satisfaction. Have a methodological approach to achieve that

- Define goals, measurable KPI for the team and also manage the Level 1, Level 2 support

- Provide management with actionable insights based on the historical data

- Give the team the direction for critical production issues both functionally and technically

- Drive & manage the internal priorities of incident, problem and change management with product team and engineering teams

- Able to negotiate the priorities with customer and internally

Educational Qualification: Graduate/Postgraduate

Work Experience and Skills required:

- Total experience of 12-15 years and with at least 5-7 years as Customer Support manager in directly managing and scaling enterprise software technical support teams

- Experience customer service research & analytical techniques

- Proven & Successful experience driving positive change in Customer Support Department - Candidate to portray deep understanding of alignment of organizational targets to KPI and its measurement using tools

- Communication skills - Good communication skills, creation of engaging reports & presentations. Also ability to negotiate on priorities with customer & internally and manage customers. Ability to walk through architecture.

- Technologically Savvy & deep problem-solving skills.

- Demonstrate skills for cost management, budget setting.

- Also have an ability to transform raw support data to actionable solutions & Strategies or insights

- Excellent Interpersonal skills

- Leadership/people skills

- Hands on experience Linux administration, python, scripting, monitoring tools, DBA skills & cloud skills

- Experience in driving incident management, problem management and change management

If you are interested, kindly share your updated CV only in word format and mention below details :

- Total Exps:
- Rel Exps in Customer Support:
- Rel Exps in Incident Management /Problem Mngnt & Change Mngnt:
- Are You hands on in these (Linux administration, python, scripting, monitoring tools, DBA skills & cloud)
- Current Loc:
- Current CTC:
- Expected CTC:
- Notice Period: FYI, Should not be beyond 30days please
- Any offer in hand currently:
- If Yes what is the offered CTC:

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.