Specific Accountabilities

.Content development using Instructional Design techniques and skills; Designing and developing contents and course material for training of various constituents of Ops, IT & Business Partner- s

- Partner with departments to create Training contents based on TNA and Training Aids

- Capturing training need analysis for various constituents across OPS functions & IT.

- Develop and manage certification processes, Implementing evaluation process online and offline to create a robust feedback and tracking mechanism on knowledge and skills of all the trainees

- Ensure standardisation of delivery post content creation and measure training effectiveness

- Creating Blended Learning Structures for various programs for all channels & functions/Business Partner- s

Skills Required

- Proven abilities in researching, adopting and introducing new training techniques, aids and technologies to manage change.

- Ability to influence without formal reporting lines, and relate to people at all levels.

- Excellent knowledge on financial services and Insurance.

- Ability to design different levels of certification programs across channels and functions.

- Ability to build uniformity & standardization in content.

- Ability to fulfil skills & developmental needs on eLearning platform & Learning Management System (LMS)

- Ability to manage both the creative and administrative aspects of the role.

- Degree/Diploma/ Certification in Instructional design & Adobe Captivate 9, Adobe Photoshop, Articulate Studio

- Ability to work on Vyond or similar software to create animated learning videos

- Should have excellent knowledge of MS PowerPoint & Online learning tools

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