Associate Consultant at Michael Page
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Senior Manager - Communication - International Coworking Space (3-10 yrs)
Sales
- Develop and implement effective communication strategies that build customer loyalty programs, brand awareness, and customer satisfaction. Also reconcile related marketing budgets. Work with PR and Marketing to coordinate deadlines, objectives, and schedules.
- Coordinate with PR, Marketing, and Communications teams to ensure brand consistency
- Discuss issues with interdepartmental staff and management and enlist procedures to tackle them
- Driving increased membership numbers
- Organize and manage events to boost brand awareness.
- Creating, managing and growing the company's presence through IG, blogs, Twitter, Facebook, and other strategically relevant online properties.
- Coordinate with club manager to analyze all financial performance and organize work for all internal resources and recommend solution to increase productivity of club.
- Recommend potential services to management by collecting customer information and analyzing customer needs
- Responsible for Sales Mailers, follow ups and conversion of prospective members
- Handling and managing tours
- Attending Broker Events
- Create a friendly environment to facilitate high client satisfaction.
- Responsible for lead generation and community management
Operations
- Execute and launch community initiatives at the centre
- Maximize up-time and availability of key facilities assets like the Wi-Fi network, cafe, printers/copiers
- Resolve issues as per timeline
- Oversee new client on-boarding and off boarding at the centre
- Schedule and arrange meetings, prepare MOM as and when necessary
- Helping Admin Managers to follow up on invoices
Hospitality
- Maintain a positive relationship with clients, vendors & support staff
- Lead regular performance reviews of CRE
- Respond to communication-related issues in a timely manner
- Organize and participate in events to build community and boost brand awareness
- Build relationships with customers, potential customers, industry professionals
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