If you describe yourself as strategically minded, organized beyond belief and passionate about digging into the heart of clients- business needs and delivering on KPI's across channels, while building a digital footprint ground up then you just might be our Sr Manager Client Servicing & growth

Role : The Senior manager will provide vision and leadership to our expanding business teams as they Grow business; Strengthen relationships deliver products and services for clients while supporting agency vision.

- Supervise the development of strategic channel and media approaches that meet client objectives and drive measurable results.

- The Senior manager is a visionary leader who optimizes resources, sets up and refines delivery processes for accounts across, Activation, digital, performance, social ORM and mobile platforms.

- Works with Customer end leadership to 'connect the dots' around business and consumer insights, and articulates digital concepts and solutions in a clear and compelling way to clients.

- Focuses on Delivery, retention and consistent growth of key accounts.

- Collaborate with senior level creative and account folks on various accounts to grow and add value to business

- Manage strategic senior-level relationships for our largest clients and helping to guide them with knowledge and solutions appropriate to their businesses, industries and trends.

- Lead and participate in in new business development opportunities for the agency.

Responsibilities :

- Own, manage, grow client accounts.

- Responsible for customer satisfaction and CM Margins

- Accelerate Engagement growth in Revenue and Size

- Account Mining, Delivery management, client management, people management, revenue and cost management to ensure the delivery process is profitable as well quality led.

- Perform detailed evaluation of client business environment including customer needs, capabilities, and competitive realities to identify unique market opportunities and threats

- Lead and drive campaigns, and an account growth with lateral services addition, which add to the revenue acquisition process across Digital, content, Development & technology and activation programs.

- Quality control the services to exceed the department's delivery mandates

- Keep abreast of developments within the client's industry and marketing landscape.

- Over all the role will include business growth orientation with 50% key accounts and 50% new business from the key accounts.

- We're looking for someone who has actually been in the weeds and trafficked campaigns, implicitly understands the -technical aspects of the marketing and sales. Has a stellar reputation among employees they have managed, not just clients and their own direct reports.

- 7 - 8 years of marketing specific experience, minimum of 5 years agency experience in managing, building and motivating teams of multiple direct reportees. Expertise and demonstrable success with media planning/strategy, Ability to understand client objectives and translate them into campaign strategies.

- Excellent presentation skills

- Team player with the ability to play different roles within the team

- Deep knowledge of metrics-driven campaigns and marketing programs

- Able to present work and lead client conversations

- A positive force regardless of the situation

- Resilience to manage a large portfolio

- Process driven and SLA oriented

- Solid understanding of online advertising and direct marketing performance metrics. Proficiency in managing numbers. High level of proficiency in Excel, PowerPoint, and Word. Proven business development expertise and leadership skills. Knowledge and understanding of relevant tools and resources.

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