Senior Associate at Directushr
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Senior Manager - Client servicing (3-5 yrs)
We have an Immediate opening for Sr. Client Servicing Manager role with an experience of 3+ years into Digital Marketing.
Working Days : Monday to Saturday
Timings : Normal Working Hours
CTC : Best In Industry
Location : Malad
Responsibilities :
- Build and manage a team of Client Servicing Managers and ensure they are providing an exceptional client experience
- Interact with clients and build relationships with them while ensuring their marketing needs are being met
- Initiate conversation and pitch potential clients to develop business
- Contribute to digital and design strategies and ensure deliveries are aligned with timelines
- Mastermind creative ways to deliver an exceptional client experience
- Develop and oversee the implementation of client service protocols
- Resolve complex client problems or disputes in a professional manner
- Coach and support team members to help them meet departmental goals
- Keep records and documentation of client interactions for training purposes
- Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement.
3+ years prior experience with an Ad/Digital agency in a client facing role
- Potential to succeed in a leadership role
- Excellent communication skills and the ability to anticipate the needs of customers
- Must demonstrate strong analytical thinking skills
- Should possess strong problem-solving skills and the ability to make sound judgement calls
- Superior organizational and time management skills
- Knowledge of Digital Marketing and Ad space, and the ability to adapt promptly
- Innovative, creative thinking skills to ensure the organization is providing a cutting-edge client experience
- Our Sr. Client Servicing Manager must be a agile thinker and executioner
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