HR Director at ProPMO Services Private Limited
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Senior Executive - Student/Customer Support - EduTech (3-6 yrs)
- Minimum 3 years
- Senior Student Support will be responsible for ensuring excellent learner experience on EdTech Platform by ensuring excellent support services.
- You will be responsible for prompt and effective addressable and resolution of queries and concerns shared by learners on various platform
- You should be able to furnish user with the relevant and accurate information as requested and guide them with the learning process with EdTech
- You are expected to be able to guide learners with the courses and other services offered on EdTech Platform which are relevant and beneficial as per users requirements and aspirations.
- You will be expected to coordinate with different teams (IT, Marketing, Academic, Sales) to ensure prompt and effective query resolution.
Job Requirement :
- Should have at least 3 years experience in Student Support Preferable to have support experience in Education Industry
- Preferable to have support experience with International Client
- Base Should be proficient in English Language Strong Communication Skills (verbal and written)
- Ambitious and Looking forward to a High Growth Professionally and Personally Self-Motivated, Performance-Oriented, and can work with minimal monitoring and supervision
- Willing to work in Dynamic and Challenging Start-Up culture Career Progression : Team Lead
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