- Our client is an online platform where one can buy exclusive range of handcrafted clothing and accessories, home decor and more. Their textiles and designs range from Patola, Kalamkari, Banarasi, South silk, cotton, Lucknowi and many more, each that celebrates Indian-ness with an eclectic vibe. The quality of every product is unmatched, apart from being sophisticated and subtle at the same time.

- They provide a platform to new and upcoming designers, giving a chance to age-old craftsmen and artisans to showcase their products and designs to an international market.

- Founded by an engineer, with a passion for Indian handicrafts and dedication towards creating and curating vintage quality products.

- As a Senior Customer Support Executive , you will be responsible for handling customer queries and complaints through emails, phone calls, and WhatsApp, ensuring prompt and effective resolution. You will also be overseeing and driving the performance of the sales team.

What you will do :

- Resolving customer complaints and inquiries within specified timelines through emails.

- Managing and motivating the sales team to achieve and exceed targets.

- Establishing and maintaining strong, trust-based relationships with customer accounts through open and interactive communication.

- Handling customer complaints with professionalism, providing suitable solutions and alternatives.

- Communicating with customers via phone and email in clear and concise English.

- Demonstrating a strong typing speed and have a basic understanding of Microsoft Word and Excel.

- Collaborating with the team to streamline processes and improve customer support efficiency.

- Utilizing various customer support software tools to manage and track customer interactions.

- Staying up-to-date with product knowledge to provide accurate and relevant information to customers.

- Assisting in training and onboarding new team members as required.

- Contributing to a positive and collaborative work environment.

What you need to have :

- Bachelor's degree in administration or a related field.

- Minimum of 1-3 years of experience in an outbound voice process or customer support role.

- Excellent interpersonal and written/oral communication skills.

- Proficiency in Microsoft Office, including Word and Excel.

- Strong computer skills and the ability to learn and adapt to new software quickly.

- A commitment to exceptional customer service and problem-solving skills.

- High-level typing speed and accuracy.

- Strong organizational skills and the ability to work under pressure.

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