Talent Acquisition Specialist at MNR Solutions
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Senior Executive - Customer Service - Call Centre (1-3 yrs)
- Experience as Team Leader in BPO or Call Centre, preferable experience in Healthcare industry
Skills required : People Management, communication skills, presentation skills.
Job Description :
- To understand and cater to the needs of clients and support via inbound or outbound calls.
- Coordinate with other departments - especially Airport, call centre, and finance to resolve customer complaints and queries and provide resolution to customers.
- Responding to the high volume of customer queries and complaints
Behavioral competency :
- Eagerness to learn
- Time management
- Great team player
- Customer centric approach
Technical Knowledge :
- Excellent English and Hindi language skills both verbal and written
- Good typing skills
- Minimum Eligibility
- Graduate
- Prior work experience in email process (Desired)
- Prior experience in customer grievance handling (Desired)
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
