Senior Executive - Customer Relationship Management - Gems & Jewellery (2-7 yrs)
Job Responsibilities :
- Overall in charge of customer satisfaction and collections post-sales for the assigned customer database.
- Ensure collections follow ups / receivables/Registrations are as per company norms and within the specified TAT's.
- Responsible for Customer Satisfaction and high service quality standards and query resolution within specified TATs.
- Maintaining updated customer database/files.
- Coordinate with banks for home loans for customers and timely disbursements thereafter
- Timely & accurate MIS reports to be maintained for the assigned customer database.
- Responsible to respond/ clarify the customer request/ complaint/query over call, email, in person meeting .
- Manage the entire post sales customer lifecycle management activities.
- Handling possession & handover formalities to the end consumer with highest level of Customer satisfaction.
- Responsible as the customer's one point of contact for overall project related issues .
- Inter-departmental liasoning with internal stakeholders to ensure timely and appropriate resolution of customer queries
- Responsible for ensuring a hassle free registration for the customer .
- Monthly project progress to be updated to the customers.
- Raising and sending of timely demands, payment receipts, agreement, reminders etc to the assigned customer database.
- Ensuring low complaint escalation and customer cancellation percentages
- Maintaining a high (90%-100%) level of revenue assurance from assigned projects
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
