Co - Founder at Mantras2Success.com
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Senior Executive/Assistant Manager - Customer Delight (3-6 yrs)
Roles & Responsibilities:
- Providing prompt, frictionless, consistent, and delightful customer service.
- Working with other customer support teams to ensure a consistent and high-quality level of support.
- Identifying root causes of customer issues, and areas for improvement and providing valuable feedback to business and development teams.
- Assisting with customer communication during critical launches and support events.
- Maintaining and improving NPS/CSAT.
Who can apply:
- Only female candidates can apply
- Should be comfortable speaking English and Telugu
- Should be comfortable relocating to Mumbai.
- Bachelor's Degree in any field
- Overall 2-4 years of experience which includes 1+ years of directly working with customers
- 6+ months of experience in customer-facing roles in a fast-paced environment
- Computer literacy with experience using Windows/MS Office, Excel, CRM management
- Demonstrated advanced English/Regional language proficiency in both written and spoken
- Exceptional soft skills, empathy, listening ability, and high ownership and customer orientation
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
