Senior Talent Acquisition at Mnrsolutions
Views:9 Applications:11 Rec. Actions:Recruiter Actions:0
Senior Customer Support Role (2-6 yrs)
Job title -Sr Customer Support
Exp - 2 Years
Location - Delhi Okhla,
Job Responsibilities:
- Deliver top-tier customer support across all channels via calls and chats.
- Resolve issues & complaints with a focus on customer satisfaction.
- Monitor feedback to identify areas for improvement.
- Collaborate with teams for a seamless customer journey.
- Keep detailed records of interactions and resolutions.
- Contribute to developing customer service policies and standards.
- Prepare and present reports on key CX metrics.
